---
title: How do I integrate with Freshdesk? | Paperform Help Center | Paperform
description: To integrate with Freshdesk, go to After Submission → Integrations & Webhooks → Freshdesk from the form editor.
url: "https://paperform.com/help/articles/integrate-with-freshdesk"
type: static
generatedAt: "2026-10-12T00:05:10.319Z"
---

How do I integrate with Freshdesk?
### Integrations
        ![(iframe)](https://www.youtube.com/embed/aay83skq-fQ?rel=0)

![Freshdesk Logo](https://img.paperform.co/fetch/f_auto,w_1400/https://d3gw2uv1ch7vdq.cloudfront.net/img/i-integrate-with-freshdesk.json-1-4-1-1-.png)
Freshdesk
With the Freshdesk direct integration, it is now easy to integrate your forms.

## Actions

We support the following actions:

 - Create a Ticket
 - Create or Update a Contact
 - Create a Company

## Connect your Freshdesk account

 1. From the form editor, go to After Submission → Integrations & Webhooks.
 2. Under "Direct Integrations" select "Freshdesk".
 3. Select an action.
 4. Click "Add Account +" and follow the prompts to connect your Freshdesk account.
 5. If successful, your account will be connected and automatically selected in the action.
 6. Continue setting up the action, if desired.

You can remove or rename your Freshdesk account at any time in your [account settings](https://paperform.co/account/integrations/).

## Set up an integration action

Since Freshdesk manages support workflows, creating a ticket is a common first stop. Let's cover how to set that up below.

### Create a ticket

You are required to fill out the following fields:

 - **Email** - Input the email of your lead, user, or someone else. **This is not your own email.**
 - **Subject** — Input a subject for the ticket.
 - **Type** - Choose a type.
 - **Group** - Choose a group.
 - **Description** - Input the content of the ticket.

The remaining fields are optional.

## Custom fields

Not all field types are supported. Supported field types for tickets and contacts are listed below.

### Tickets

 - Single-line text
 - Multi-line text
 - Date
 - Number
 - Decimal

### Contacts

 - Single-line-text
 - Multi-line text
 - Date
 - Number
 - URL

## Gotchas

 - Only the first 100 groups are shown when configuring actions.

## Feedback

Want to be able to do more with Freshdesk? Let us know at [support@paperform.co](mailto:support@paperform.co).

### Related Articles
  [What are direct integrations?  Direct integrations on Paperform allow you to integrate directly between Paperform and numerous, popular services.](/help/articles/direct-integrations/)
[How much do direct integrations cost?  Direct Integrations have no additional fees or charges, so you'll just pay your Paperform subscription fee as usual.](/help/articles/how-much-do-direct-integrations-cost/)
[How do I use direct integrations?  You can set up direct integrations in After Submission → Integrations & Webhooks from the form editor.](/help/articles/how-do-i-use-direct-integrations/)
[How do you turn off a direct integration?  Turning off a direct integration action is easy! Here you can find out how.](/help/articles/how-do-turn-off-a-direct-integration/)