Plain is an AI-powered B2B customer support platform. Connect Plain to Stepper to automate your support workflows, manage threads, customers, and labels.
Paperform connects to Plain directly through Stepper workflows.
Each submission can become a ticket or conversation in Plain, with the details already filled in.
How Plain connects to Paperform
Direct methods run inside your Paperform account. Zapier and Make are there too if your team already uses them.
Run a Stepper workflow when someone submits your form: 9 Plain actions and 3 triggers, included in your Paperform account.
- Open Stepper from your Paperform account and create a workflow.
- Start it with the Paperform “New Submission” trigger and choose your form.
- Add a Plain step, connect your account and map the submission’s answers to its fields.
Plain actions in Stepper
- Upsert Customer
- Create Thread
- Mark Thread as Done
- Mark Thread as Todo
- Assign Thread
- Reply to Thread
- Add Labels to Thread
- Find Customer
- Make HTTP Request
Plain events that can start a workflow
- Thread Created
- Thread Status Changed
- Customer Created
What your form sends to Plain
For example, with a Stepper workflow the “Create Thread” action takes these fields. Map each one to a question
on your form, and every submission fills them in.
| Plain field | Question on your form | Required |
|---|
| Customer Email | Email | Yes |
| Title | Short answer | Yes |
| Description | Long answer | No |
| Priority | Dropdown or choice | No |
| Labels | Dropdown or choice | No |
| External ID | Short answer | No |
Start from a template
Pick a template, then connect it to Plain. There are 30,000+ in the
templates directory.
Related
More customer support integrations · Customer feedback forms · Feedback templates
